Closing Your Account

Who this is for

You want to delete your keysig account and you want to know exactly what that does before you do it.

What deletion does

Deleting your account removes your login, your profile, your drafts, any agreement still out for signature (its signing request is taken back first), every version, your tracks, projects and collaborators, your notifications, your usage history and your subscription record, right away. None of that can be restored.

Three things to read twice:

• Your signed agreements stay for 30 days. Anyone who signed with you can still open them in keysig for 30 days after you delete, so they can download their own copy, and the ones who can open them are told so in the app. Then the agreements and their signed PDFs are deleted too. If one of them has a problem reaching their copy that is still open, keysig support can extend that once, to 60 days. The copies they were emailed when everyone signed, any copies they downloaded, and the e-signature service's own records are unaffected either way.
• If you are on a label's roster, the agreements you sent or signed under the label stay with the label, read-only, exactly as they do when you leave the roster. Your label drafts are deleted.
• The agreements themselves are not cancelled. Deleting your account does not end or change anything you signed; those agreements remain whatever they are under their own terms.

A few records survive, for reasons the Privacy Policy spells out: marketing consent records (deleting your account also unsubscribes your address from marketing), label agreements you drafted as a label's staff, records the payment and e-signature providers must keep, copies other parties already have, and backup copies for a short time.

Before you delete

1. Download every signed agreement you or your counterparties might need, from each agreement's page. It is free.
2. Export your ownership data (CSV) and Export my data (JSON) from Account if you want your records.
3. Decide what to do with a paid plan. Deleting the account cancels it with Stripe at the same time, immediately, and the rest of the paid period is not refunded; the confirmation names the plan it will cancel. If you would rather use what you have paid for, cancel from the billing portal first, which keeps the plan until the period ends, and delete after that. Billing explains.
4. If you own a label, your account cannot be deleted until the label is transferred to someone on its roster or closed. Account says so and names the label; email hello@keysig.co and keysig does the transfer or closes it. Being a member of a label's roster is not a blocker; deleting takes you off it, and the agreements you sent or signed under the label stay with it. If you work for a label as an admin, the agreements you drafted under the label, the tracks they use and the tracks you added to its camps go to the label's owner instead of being deleted, with your name still on them as the person who signed for the label; the confirmation says how many.

How to delete

1. Open Account and go to Data & Privacy.
2. Choose Delete account. keysig lists what will be deleted.
3. Type DELETE to confirm, then choose Permanently delete my account.

What happens next: your paid plan, if you have one, is cancelled with Stripe first; then everything but your signed agreements and your label agreements is removed right away and you are signed out, and the signed agreements follow 30 days later. None of it can be restored. keysig sends no email, because the address may be the thing you asked to remove.

If something goes wrong: if Stripe will not cancel the plan, nothing is deleted, keysig says so, and you can try again in a moment. If it keeps failing, see Troubleshooting.

Asking support to do it

If you cannot sign in, email hello@keysig.co from the address on the account. keysig confirms the request is coming from that address, then runs exactly the same deletion, with the same label rule, and the same result.

If something goes wrong: if the delete button is refused, see Troubleshooting for the label-owner case; anything else, Getting help.