Credits and Plans

Who this is for

You want to know what keysig charges for, what it does not, and how far your plan goes.

What a credit is

A credit is spent by exactly two things:

• Sending an agreement for signing. One credit per send.
• Downloading an unsigned agreement, as a PDF or a Word file. One credit per download, every time.

Everything else is free on every plan. Drafting is unlimited: create, edit, duplicate and store as many agreements as you like. Downloading a signed agreement never costs a credit, and keysig never blocks you from a signed agreement for any reason. Uploading a paper-signed copy costs nothing either.

If a request ends without being signed, the credit for that send comes back to you: when a signer declines, when you decline your own, and when you take the request back. Every send is refunded on its own, so a second send of the same agreement that ends unsigned comes back too.

The plans

• Free. One credit, total, for the life of the account. Enough to send one agreement and see the whole thing work.
• keysig Pro. 7.99 US dollars a month for 10 credits a month. The allowance refreshes on your billing date each month, the day your subscription renews; your Billing page shows the exact date. Unused credits do not carry over.
• keysig Pro Annual. 79.99 US dollars a year for a balance of 120 credits to use at any pace across the year. It refreshes when the year renews, and unused credits do not carry past that.
• Enterprise. An account for all of a label's artists, with higher per-artist monthly limits set with keysig. There is no self-serve checkout: the Billing page has a Contact us button, and keysig sets the label up. Labels for artists explains what being on a roster means for your credits.

Prices are shown on the Billing page, and the price at checkout is the one that counts.

What "used" means

Your balance is the plan's allowance minus what you have spent in the current period: sends plus unsigned downloads, with any declined-send refunds added back. For Free the period is forever. For Pro it is your monthly billing cycle, which restarts each time your subscription renews. For Pro Annual it is your subscription year.

When the balance hits zero, sending and unsigned downloads stop until it refreshes or you upgrade. Drafting and signed downloads keep working.

Where to see your balance

• Billing shows the full picture: how many used of how many, the period, and when it resets.
• The dashboard's credits readout shows how many credits you have left and opens Billing.
• Page headers carry a small credits readout.
• The send screen says, before you send, that sending uses one credit and how many you have left.

Referrals

Under Account, Invite a friend gives you a personal link. When someone signs up through it and later makes their first paid purchase (Pro or Pro Annual), keysig adds 5 bonus credits to your account. They never expire: they raise your allowance in every period from then on, rather than topping up one month. The person you invited gets nothing extra. There is no limit on how many people you can invite. Inviting yourself, or fake accounts, forfeits the reward; the Terms of Service have the details.

Bonus credits sit on your personal account, so while you send under a label they wait, unused, until you send as yourself again.

If you are on a label's roster

While your label's plan is active you send under the label, against a monthly per-artist limit the label agreed with keysig, and your own plan's balance is untouched. Your Billing page and the credits readout show the label's number. If the label's plan lapses or you leave, you are back on your own plan straight away. A send you make as personal work still counts against the label's limit while you are on the roster; the label sees the credit spent, not the agreement.

Support credits

If keysig support adds or removes credits on your account, you get an in-app notification and an email saying how many and why.

If something goes wrong: if the balance looks wrong, compare it with the agreements you have sent and the unsigned downloads you have made this period, then see Troubleshooting.