Tracking an Agreement After You Send It
By John Cleary and David Slitzky Last updated
Who this is for
You sent an agreement and want to know what the page is telling you and what you can do from here.
While it is Pending
The agreement page and your lists say Pending and who it is waiting on, and for how long. The agreement's timeline lists every with their state: pending, signed with the date, or declined. Your view-only CC recipients are listed there too.
- Refresh status asks the service directly. Use it when you know someone has signed and the page has not caught up yet.
- Remind appears in the activity list beside the signer whose turn it is, once the request has been out for more than two days. Signers are emailed in order, so a signer after them has no link to be reminded of yet. It sends their again, once every 24 hours per signer, and says so if you try sooner.
- Take back request cancels the send. The links already emailed stop working, any signatures collected so far no longer count, and the agreement returns to draft. Edit it and send again whenever you are ready. Taking a request back returns its credit; sending again uses one.
- Edit details on a pending agreement offers to take the request back first, for the same reason.
- Delete agreement on a pending agreement takes the request back as well.
What happens next after a take-back: the agreement is a draft again, the signers' emailed links stop working, and nobody is emailed about it. Tell them yourself if they were mid-way through.
If someone declines
The agreement returns to draft and the page names who declined. Your send credit is returned. Sending it again uses a credit, and that one comes back too if the new request is declined or taken back.
Once everyone has signed
The page says Signed by all , with the date. An agreement you recorded as signed on paper says so instead, because keysig collected no signatures for it.
- Download signed PDF gives you the PDF the e-signature service produced, with everyone's signatures and the signing record. It is free, every time, on every plan. keysig never charges for or blocks access to a signed agreement.
- Download Word (.docx), under Actions, gives you an editable Word copy. For a signed agreement it is free too, and it carries a note that the signed PDF is the authoritative record.
- A signed agreement cannot be edited. To build on it, use Duplicate & edit.
- If the agreement states who owns what, its ownership records update; see Signed agreements and records.
Every signer, and every CC recipient, is emailed the signed agreement by the e-signature service, and you get an in-app notification.
Reminders for yourself
Remind me, under Actions, adds a note to your notifications on a date you choose. It is for you only; it does not email anyone.
If something goes wrong: if a signer says they signed and Refresh status still shows Pending after a few minutes, see Troubleshooting.
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About the authors
John Cleary Co-Founder, keysig
A classically trained musician and producer who spent 15 years building A&R, sync, and music strategy for labels and brands like Atlantic Records, Audiomack, and Epidemic Sound.
David Slitzky Co-Founder, keysig
GRAMMY-nominated audio engineer who spent over a decade in the studio with artists like The Roots, Usher, and Travis Scott before spending eight years running music strategy and A&R at Epidemic Sound.
keysig is not a law firm and this is not legal advice. This guide explains how the keysig product works. It does not tell you what your agreement should say. Have agreements reviewed by qualified counsel before signing.