What Your Signers See
By John Cleary and David Slitzky Last updated
Who this is for
You sent an agreement, or are about to, and you want to know what the other side gets and what to tell them.
The emails they get
Each gets an email from keysig at hello@keysig.co, sent through the service, when it is their turn. The subject says that you sent them the agreement to sign, and its Review and sign link is their private . Your name appears as it is on your keysig profile.
If they do not have a keysig account, they also get a short heads-up email from keysig, under your name, that explains what keysig is and what to expect. It has no signing link; that is in the other email. Signers who already use keysig do not get the heads-up, because they know what it is.
Signers are emailed in the order listed, and you are first. If you have not signed yet, nobody else has been emailed.
The signing page
The link opens the agreement in their browser. They do not need to log in, make an account, or install an app. They can read the whole document, then sign and date on the signature lines, and finish. A signer who does not want to sign can decline instead.
When they finish, they land on a thank-you page on keysig that tells them their signature has been recorded and that the signed agreement will be emailed to every once everyone has signed.
Do they need a keysig account?
To sign: no. Their signature counts without one, and they get the signed agreement by email when everyone has signed.
To read the agreement inside keysig later: yes, plus a confirmed email. If they create a keysig account with the same email you sent to, and confirm that email, the agreement appears under Shared with you in their account. It is read-only: the parties and who has signed, and the signed PDF to download for free once it is complete. They never see your other agreements, your drafts, or anyone else's signing link. Creating an account with a different email does not show them anything.
The thank-you page offers them a free account for exactly this reason, and says plainly that their signature is complete either way. There is a guide written for signers you can send them.
After everyone signs
The e-signature service emails the completed, signed PDF to every signer, and to any view-only CC recipients you added. You get an in-app notification and the agreement shows Signed.
If they decline
A signer can decline instead of signing. Your agreement goes back to draft, the credit for that send comes back, and the agreement page shows who declined. A declined agreement disappears from their Shared with you, because it is your draft again. Talk to them, make the changes, and send again when you are both ready.
If they lose the email
Signers are emailed in order, each once everyone before them has signed. Once a request has been out for more than two days, the activity list on the agreement page shows Remind beside the signer whose turn it is. It sends their link again, once every 24 hours per signer.
What happens next: they get a fresh email from the e-signature service with the same private link, and the agreement page notes when the reminder went out.
If something goes wrong: Troubleshooting covers a signer who cannot open the agreement and a missing signing email. You can also send your signer the guide written for them.
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About the authors
John Cleary Co-Founder, keysig
A classically trained musician and producer who spent 15 years building A&R, sync, and music strategy for labels and brands like Atlantic Records, Audiomack, and Epidemic Sound.
David Slitzky Co-Founder, keysig
GRAMMY-nominated audio engineer who spent over a decade in the studio with artists like The Roots, Usher, and Travis Scott before spending eight years running music strategy and A&R at Epidemic Sound.
keysig is not a law firm and this is not legal advice. This guide explains how the keysig product works. It does not tell you what your agreement should say. Have agreements reviewed by qualified counsel before signing.